Welcome to the Privacy Policy for Helping Hands Behaviour Support (“we,” “our,” or “us”). We are committed to shielding and preserving the privacy and confidentiality of all individuals who interact with our Behavior Support & Disability Support services. This Privacy Policy clearly outlines the types of personal information we collect from users. Further, how we use and disclose that information, and the measures we take to protect your privacy.
Definitions
- “Personal Information” basically refers to any information that can identify an individual or relates to an identifiable individual. This including but not limited to names, addresses, contact details, date of birth, and any other data that can be directly or indirectly linked to a specific person.
- “Participants” refers to individuals who receive behavior support and disability support services directly from our company.
- “Parents” refers to legal guardians or parents of participants who are minors or individuals who are unable to provide informed consent.
- “Caregivers” refers to individuals providing care and support to participants, including but not limited to family members, friends, or professional caregivers.
- “Planners” refers to representatives from relevant government agencies or third-party organizations responsible for funding and coordinating support services for individuals with disabilities.
- “Users” collectively refer to participants, parents, caregivers, planners, and any other individuals using or accessing our services.
Information Gathering and Utilization
We collect personal information from participants, parents, caregivers, and planners to provide our Behavior Support & Disability Support services effectively. We may collect a variety of information, including but not limited to:
- Names, contact details, and demographic information
- Medical history and disability-related information
- Support needs and individualized plans
- Data related to Billing and Payment
- Any other data relevant to providing our services
We use this information to
- Assess and develop personalized support plans for participants
- Coordinate services with caregivers, parents, and planners
- Ensure the safety and well-being of participants
- Adhering to Legal and Regulatory Obligations
- Managing Payment Processing and Financial Records
Sharing and Disclosure of Information
Our dedication lies in safeguarding the privacy of our users. Personal information is/will never be sold, traded, or rented to third parties. However, we may share personal information with the following parties under specific circumstances:
- Caregivers and Parents: We may share relevant information with caregivers and parents to ensure the continuity of care and support.
- Planners and Government Agencies: We may share necessary information with planners and government agencies responsible for funding and coordinating support services.
- Service Availing Entities/Providers: We might disclose personal information to reliable service providers who aid us in providing our services, under the assurance of confidentiality agreements.
- Cohering to Legal Requirements: We might reveal personal information to abide by relevant laws, regulations, legal procedures, or governmental requests.
Data Security
Stringent security measures are in place to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. We use industry-standard physical, technical, and administrative safeguards to ensure data security.
Retention of Data
We keep personal information for the duration required to deliver our services and meet our legal obligations.
Your Rights
Regarding your personal information, you possess the following rights –
- Access your data: You have the right to request access to the personal information we have about you. This information is thoroughly provided by you, so you can ask to get an overview of your provided information.
- Option for Correction: The option for correction is available, and you can request to rectify any inaccurate or incomplete personal information.
- Withdrawal Consent – You have the right to withdraw your consent for us to process your personal information.
- Deletion of Info – You have the right to request the deletion of your personal information, considering any applicable legal obligations.
Reach Us
If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us through General Enquiries.
Updates to the Privacy Policy
This Privacy Policy may be periodically updated. Our website will display any updates, and the revised policy will take immediate effect. We advise you to review this policy regularly to stay informed about our privacy protection measures.
Overall
In general, your privacy is highly valued, and we are dedicated to protecting your personal information. By using our Helping Hands Behavior Support services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.
Thank you for trusting us with your privacy.