An NDIS key worker is one person who leads your child’s early intervention and keeps everyone working together. Your key worker gets to know your child and your family, builds the plan with you, delivers much of the therapy at home, kinder or school, and coaches the people around your child to use the same strategies.
Early intervention often means several therapists, each with their own goals and advice. That’s a lot to keep track of on top of work, school runs and family life.
The key worker model simplifies it. One qualified practitioner becomes your main point of contact. They bring in other professionals, such as speech pathologists or occupational therapists, when your child needs them, and they turn everyone’s advice into one plan you can actually follow.
Your key worker also works where your child lives and learns. That means they see what helps in real moments: mealtimes, play, getting dressed, drop-off at kinder. Skills are taught in the routines where they’ll be used.
Key worker: Your main contact. They lead the plan, coordinate the team and deliver much of the therapy.
Behaviour Support Practitioner: Registered under the NDIS Positive Behaviour Support Capability Framework. They assess behaviours of concern and write and review behaviour support plans.
Behaviour therapist: Runs sessions with your child, following the plan under supervision.
Many families have a key worker and a practitioner in the same team, and they talk to each other regularly.
Learn more about our Positive Behaviour Support and ABA therapy services.
We match your family with one professional who becomes your main point of contact. Your key worker can draw on HHBS’s wider team of occupational therapists, speech therapists, psychologists and physiotherapists when your child needs them. They support your child at home, at school and in the community, and coach you so the strategies carry over into everyday life.
Key worker support is designed for children under 9 with developmental delay or disability. If your child is older, or you’re not sure, get in touch and we’ll talk through the options.
No. A support coordinator helps you use your funding and connect with providers. A key worker leads your child’s therapy and development goals. They work best together.
Families we support report greater confidence, less stress and stronger long-term outcomes. Families in Melbourne have reported up to 79% improvement in their child’s communication, learning, independence and social participation. Every child is different, so we can’t promise a specific result. We track progress against your child’s goals and review it with you.
HHBS is a registered NDIS provider delivering therapy and support services across Melbourne. We offer mobile behaviour therapy as well as centre-based therapy at our Bundoora office.
We support clients across Melbourne’s eastern, western, northern and south-eastern suburbs, as well as the inner city and surrounding areas.
