What are the 5 key factors carers should consider before choosing an NDIS provider for behaviour support?

When selecting an specialist NDIS provider for behaviour support, carers and families play a pivotal role in ensuring the chosen provider aligns with the participant’s needs and goals. Drawing from Australian research and guidelines provided by the NDIS Quality and Safeguards Commission, here are five essential factors to consider:

1. NDIS Registration and Compliance

Ensure the provider is registered with the NDIS Quality and Safeguards Commission. This registration confirms that the provider has met specific standards and is authorized to deliver specialist behaviour support services. Only registered providers can implement behaviour support plans and use regulated restrictive practices.

• What is NDIS? And How to Apply?
• NDIS Quality and Safeguards Commission

2. Qualified Behaviour Support Practitioners

Verify that the provider employs NDIS behaviour support practitioners who are deemed suitable by the NDIS Commission. These practitioners should have the necessary qualifications and experience to develop and implement effective behaviour support plans. 

3. Person-Centred Approach

A reputable provider should prioritize a person-centred approach, tailoring supports to the individual’s unique needs, preferences, and goals. This involves active collaboration with the participant, their family, and carers to ensure the support plan is both effective and respectful of the individual’s rights.

4. Transparency and Communication

Effective communication is crucial. The provider should establish clear service agreements outlining the supports to be delivered, associated costs, and the roles and responsibilities of each party. Regular updates and open channels for feedback ensure that the support remains aligned with the participant’s evolving needs.

5. Commitment to Reducing Restrictive Practices

The provider should demonstrate a commitment to positive behaviour support strategies aimed at reducing and eliminating the use of restrictive practices. This includes ongoing staff training, policy development, and adherence to best practice guidelines to ensure the participant’s rights and dignity are upheld.